SEM

AIMA Atlanta SEO: LIVE BLOG

Live blog from AIMA Atlanta, GA SEO event with Joshua Palau (RazorFish.com), Vanessa Fox (NineByBlue.com), moderated by Lee Blankenship (SearchDiscovery.com). We’ll be starting in a few minutes…. This is a live blog so please excuse typos and spelling errors :)

- Search is Search.
Majority of US searchers don’t understand the difference between paid and organic so we should treat SEARCH that way. You don’t have a paid or organic strategy but rather a search strategy.

How do I force change?
- Search has evolved from being confined to 10 blue links.
- As an organization you don’t have to explain, just search.
- Everything you do needs a search strategy because it is what your customers demand.
- Stop treating these as silos.

Instead of forcing change it’s possible to wait and adapt to change, for example folks in Atlanta will search for ADT no matter what so, what are the critical success factors?

Critical Success Factors for Search
- Analytics
- Belief and Patience
- Executive Leadership

Where should I start to work and how can we work together.
Planning
-shared KW research strategy
-message consistancy
-strategy

Execution
- learn optimize response in paid and organic
- competitive monitoring

Optimization
-group performance
- top paid vs natural by rank and conversion

Business objectives Measurement Strategy Competive Analysis should be your focus. For reporting success, set up a score card that shows “everything”. Understand and explain how search fits into the digital strategy as well as the broader strategy.
Thanks Joshua!

Up next is Vanessa Fox….

Step back and focus on strategy. Changing search results provide a range of opportunity, local, news, maps, video and even Rich Snippet results. Vanessa mentions negative suggestions in suggestion box. As search becomes more the primary navigation it’s important to think about search navigation. Vanessa illustrates the pattern map that we all do even when not aware. This becomes important when advertising because of words being used in search queries by users.

Instead of focusing on user intent Vanessa suggests personas to determine calls to action and

How does all this tie into life?

(edityourown.com) was a social media campaign during the Superbowl in 2009 but users searched for “edit your own” but the site in question didn’t rank for that result. In addition, little was spent on PPC for this site and as a result this ad drove traffic to sites other than the one desired.

This year’s Bridgestone Superbowl ad included a link to bridgestonetire.com/superbowl but didn’t optimize for these terms or buy ppc that keeps with branding. As a result opportunity was missed.

The big example though was the Dockers pants ad during the Superbowl. In this case users conducted navigational searches for the URL and not the kw. Problem being, the URL was a redirect and not an actual page. As a result spam marketers began implementing URLs with the domain name used by Dockers to intercept traffic.

Another example was 2012, a movie. In this case billboards seem to have been driving traffic to sites other than the advertiser.

Bottom line, every campaign needs to include search strategy…

Up next questions:

Vanessa Fox – Google for a long time has wanted to make pages faster and what they have found is that slow pages increase user experience. It’s not that speed will boost rankings but could be a negative if pages are slow.

Joshua – At the core of good organic is good for the users. If sites are slow users will leave but he can’t say for sure if this will impact rankings.

Lee asks if Mobile impacts speed.

Vanessa – isn’t sure if mobile is part of speed.

First question from Delta:
How can brands prepare for campaign in advance?

Vanessa – plan, consider a microsite or other depending on situation.

JP agrees that planning is big but for companies this shouldn’t be difficult due to crawl rate.

VF suggests checking server logs to establish crawl rates and make determinations based on that data in order to see spikes.

Next question from weatherchannel.com – What impact do you see microformats having in future.

VF- Google uses markup in snippets but doesn’t use as a ranking factor due to scale. Using microformats for ranking could harm smaller sites.

JP- 4 stars is better than 3 stars and that is good marketing.

VF- sites with structured markup can have a 15% increase in click through from organic SERPS.

Next question, what is the best way to get up to speed on analytics?
VF – suggests kaushik.net/avinash/ and his two books.

DON’T LIKE NEXT QUESTION, so skip it…..

Talk about what engines know about the intent of a searcher….
VF- Engines have lots of data about intent, this is where there seems to be a divide. Google has so many search that they can assess searcher intent. By offering options to login Google can provide relevant results.
JP- Engines have more data than agencies which provide advantages in terms of targeting intent based on user query. While it’s great this info is available is it sometthing users want? That is the question it seems…

Next question, an old professor got us thinking about where previous inquires where posted. According to the user Google couldn’t provide the answer. Question is about Google Buzz and what impact it has on marketing.

JP – I don’t see Buzz getting much better. He feels that Facebook has won.

JP- isn’t confined by engine. He says users cant be forced into one spot.

Vanessa – (Youtube number tow engine and would suggest posting video to it because of Google SERPS) Google is trying to pull social results into main SERPs.

Next question about social impact and wall garden SEO.
VF- Social media is opening more and as a result that lives on.
JP- feels the same.

What do you think about Microsoft Bing deal?.
JP- says he feels like innovation had slowed and forced folks to move forward. At the same time he doesn’t believe the answers are better and doesn’t believe Bing will push Google off the top of the hill.

VF- Technical concerns, Yahoo has lost folks and integration will be a complex task. She doesn’t see how yahoo can continue unless microsoft rebuilds.

What does it take to change search habits?
VF – text search is nearly solved. Why would folks want to change? We use search so much we start to apply same techniques in other places. For example Google Goggles a search you don’t think of as a search.

JP – What Google can use from Tiger Woods. You may be all things but you’ll eventually screw up. He thinks privacy is a big place for Google to screw up.

Why couldn’t Google beat Microsoft?
JP – asks for a show of hands for who uses Bing. No hands! Even with money it’s harder to pull the numbers…

VF- point out 1/2 market share increase even with all Microsoft is doing.

How is Google indexing sites with Flash?

VF- explains anchor URL issues….

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Interactive Marketing Meets Google Phone Nexus One

The long awaited product launch of Google’s mythical GPhone is set for Tuesday Jan 5, 2010. “Nexus One” is much more than just another geeky toy for drooling gadgeteers. Its Snapdragon processor is perhaps the fastest chipset in smartphones today. It’s waaaaaay faster and obviously much cooler than your grandfather’s iPhone. Compared with iPhone, Google’s Nexus One is thinner, has a larger screen, higher resolution display, longer better battery life, superior imaging capabilities and best of all, the Google phone isn’t tied to AT&T.

Great, how does a phone impact interactive marketing ROI?

Today, 33 percent of consumers want to shop online via mobile but don’t because of slow loading pages. Faster processors in mobile devices, on faster networks result in the perception of faster loading pages which increases sales. More mobile sales, translates into more ad revenue for Google and potentially on a scale not seen before. Mobile is a rapidly growing shopping channel but, still dependent on speed and site performance optimization.

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Matt Cutts – Pubcon Notes

Matt Cutts provided some interesting details about where the industry is headed, last week at PubCon.

During the “Interactive Site Review” session, Matt suggested investigating the history of each domain name you own or plan to purchase. He suggested avoiding domains with a shady history and dumping domains that appear to have been burned in the past. To investigate the history of a domain, Matt suggests Archive.org. Matt said, blocking Archive.org via robots.txt is a great indication of spam when already suspected.

Matt mentioned speed several times. During the “Interactive Site Review” Matt said that webmasters need to pay more attention to speed. He pointed out that landing page load time factors into AdWords Quality Score and said speed will be a big trend in 2010. During Matt’s “State of the Index” presentation, he pointed out Google’s tools for measuring page speed and even mentioned webpagetest.org a third party tool. According to Matt, Google is considering factoring page load speed into rankings. Matt said, that Larry Page wants pages to flip for users on the internet. He illustrated this point with Google Reader’s reduction of pages from 2mb to 185kb. Nothing official yet but, something to keep an eye on for sure!

During Q&A for “The Search Engine Smackdown” session Matt explained Caffeine as being like a car with a new engine but not an algorithm change. Matt said, Caffeine will help Google index in seconds and that it should be active within a few weeks on one data center. That said, Caffeine won’t roll out fully until after the holidays. Matt pointed out that Google is built for load balancing and for that reason isolating individual IPs for Caffeine testing access is difficult. Matt also mentioned that AJAX SERPs and Caffeine aren’t related but that Google will continue testing AJAX SERPs.

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PubCon Notes

In case you missed it, I was in Las Vegas last week for PubCon 2009. It was my first PubCon and as you can imagine, lots of fun! As far as presentations, every presentation was great but I do have a few favorites. Here they are in order of appearance…

- One of my favorite presentations at PubCon was Rob Snell’s “Ecommerce and Shopping Cart Optimization.” Rob always impresses me with his creativity and common sense approach to increasing conversions with things like original content creation. Rob stressed liberating manufacturer content in addition to creating original product descriptions and content. Maybe it’s a “southern thing” but is for certain, Rob is no “Dummy” when it comes to ideas for developing great content to increase ROI.

- Another great presentation was Ted Ulle’s “SEO Design & Organic Site Structure.” Ted’s FRANKENSITE analogy was really great! He focused on the importance of keeping things simple and setting goals early. Ted offered some other really great advice about documenting decisions, graphic design being placed lower down the priority list and why “code geeks” shouldn’t write copy. Splitting a cab with Ted was also a big thrill, it’s not every day I get to ride with celebrities.

- Vanessa Fox’s “Multivariate Testing and Conversion Tweaking” presentation was really interesting. In addition to providing recent data about the average number of keywords per query, Vanessa dove into the topic of personas and the role they play in conversions. According to Vanessa, focusing only on ranking reports can cause you to miss important information. That said, I’ve already pre-ordered Vanessa’s new book and strongly suggest you do too.

- As always, Matt Cutts was truly entertaining during the “Interactive Site Review: Organic Focus” session at PubCon. (Tip, if your site is obviously spamming don’t sign it up for review! ;) ) I know Barry has been giving Matt a hard time about not attending conferences lately but, Matt really went above and beyond even shaving a spammy head or two at PubCon 2009 :) .

- Greg Hartnett, Michael McDonald, Barry Schwartz, Lee Odden and Loren Baker teamed up for “Search Bloggers: What’s Hot and Trending?”. This session was a jam packed PowerPoint free dialogue between the best in the industry.

- Saving the best for last, my favorite session was “Super Session : Search Engines and Webmasters.” Shawn from Microsoft was up first and talked about Bing’s recent changes. He demonstrated Bing’s hover preview feature and talked about the new and improved MSNBOT 2.0b According to Shawn, Steve Blamer expects to win search and acquire 51% market share with Bing. After Shawn, Matt Cutts presented Google’s “State of the Index.” Matt talked a lot about the importance of site speed and Google’s new social search experiment. He suggests digging deeper into Google Webmaster Tools as well as subscribing to the blog and YouTube channel.

PubCon was a great conference and I strongly suggest it to anyone interested in interactive marketing. Thanks again to Neil Marshall and the PubCon staff, Barry Schwartz and Search Discovery Inc..

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SEO Analytics Measurement

It’s becoming more and more clear that ranking reports are no longer reliable. Users are noticing personalized SERPs more and more and they’re catching on to obvious inaccuracies generated by traditional ranking report software. These inaccuracies are caused by differences in query IP, query data, account status, web history, personalized settings, social graph and/or other. As a result, there is a growing shift away from rank report software to analytics for accurate SEO measurement.

Prior to personalized search results, SEO relied heavily on ranking reports in order to measure SEO campaign performance. SEOs create “ranking reports” with software that submits automated queries directly to search engines, a.k.a. “scrapes search engine results.” Despite the fact that automated queries are against Google Webmaster Guidelines, waste energy and cost Google millions of dollars each year to process, scraping search engine results is still a popular practice. Obviously it’s in the engines best interest to take steps to prevent these queries.

Analytics software on the other hand is different, it works independently of search engines. Analytics relies heavily on code embedded within pages as well as human interpretation of data. Until recently, analytics software has been used only to “tell a story,” but not for the precise measurement SEO requires. Site analysis focuses on trending and establishing a “comfort level” with data determined to be “good enough” by the analytics specialist. Analytics platforms are designed for anyone to use, specialist and non-specialist alike. In many cases, analytics specialist themselves have little analytics experience, expertise, knowledge about how search engines work or an understanding of searcher intent. How can we expect anything different, when WAA itself still doesn’t teach things like transactional queries?

“To optimize scent trails, make sure that when the intent is transparent, the scent trail on any chosen term matches that intent. It doesn’t matter if the trail starts with PPC (pay-per-click) or organic search. Prospects usually hope to find one of two things: the answer they seek or a link that takes them to the answer.”

- The Web Analytics Association “Knowledge Required for Certification” (also available in non-www version)

Analytics tracking code is usually implemented by URL without consideration for user path, intent, source or origination. In most cases the implementation is performed by someone other than the analytics specialist interpreting the data. According to some estimates as many as 45% of pages implemented with Google Analytics contain errors. Conversions from organic SERPs are the most difficult to track back to the original referrer. To compound that problem, site issues often prevent even flawless analytics implementations from reporting. Analytics failures are costly, often go unnoticed and undetected because NOTHING is in place to report when analytics doesn’t report.

Quick examples & thoughts:
- Even if Avinash himself, implements Omniture and Google Analytics tracking code on every page of your site, users entering from SERPs via 301 or 302 redirect won’t be attributed as “Organic.” According to Google, “If your site uses redirects, the redirecting page becomes the landing page’s referrer. For example, if a user searches for a specific keyword, such as ‘used books’ on Google, there will not be any referring data showing that this keyword was searched on Google. Instead, the referral will be shown as the redirecting page.”

- High traffic major converters or blank pages that send users to a competitor? Either way, nobody will ever know because these pages lack analytics tracking code. URL naming conventions for most sites follow a specific pattern. Use the site operator to quickly spot check for URLs that seem out of the ordinary to be certain they include analytics tracking code implementation and aren’t redirected. It’s pretty common to find legacy pages from older versions of sites indexed.

SEO Analytics

- If these folks are quick evaluators, analytics tracking code might not execute before a new page loads and this SEO conversion might be credited somewhere else. Analytics won’t measure landing page load time even though it’s a highly important metric for users. Flash or otherwise, pages like these always have issues when it comes to tracking organic conversions.

SEO Analytics

- If your site goes down chances are you’ll never know because analytics reporting goes down as well. Using a website monitoring service is always a good idea, just to be sure that conversions really are down and not your entire site.

Takeaways, until SEO expectations are more clear to the analytics community, SEOs should insist on performing SEO analytics audits as usual. When hiring analytics specialists, look for applicants who are willing to address websites from the user perspective and outside of analytics. Folks willing to question data accuracy and those able to identify analytics obstacles are highly desired. Key being, SEO is as concerned with what analytics is tracking as it is about what analytics should be tracking.

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